Frequently Asked Questions
How do I place an order?Complete our Custom Order Request Form with your project details, quantity, desired completion date, and any artwork or inspiration. We'll review your request and send you a personalized estimate.
When do I pay?Payment is not due when you submit your request. Once you approve your estimate, you'll receive an invoice through Square. Production begins after payment is received unless otherwise agreed.
How long do custom orders take?Most orders require at least 5 business days. Larger orders or orders during busy seasons may take longer. If you need your order sooner, let us know and we'll do our best to accommodate your timeline.
Do you offer rush orders?Yes!
Rush orders may be available depending on our production schedule and may include an additional rush fee.
Can I upload my own design or logo?Absolutely! You can upload artwork, logos, or inspiration photos when submitting your order request.
Do you offer discounts?Yes!
🍎 Educators receive 15% off.
🇺🇸 Active-duty military, veterans, and military spouses receive 15% off.
Verification may be requested before your estimate is finalized.
Can you create a design for me?Yes! If you don't already have a design, we'd be happy to work with you to create something unique.
Can I provide my own item?In many cases, yes! We can customize customer-supplied items depending on the material and project. We'll discuss this during the estimate process.
Do you accept returns?Because every item is custom-made, we do not accept returns or exchanges. If there is an error on our part, we'll work with you to make it right.